Technical account manager: one contact, many benefits

The Technical Account Manager service costs €17,500 per year plus expenses. Billing is hourly for the first hour and then by the minute. Time is charged against your existing service budget (standard discount rates apply). The price includes up to three named contacts in your organization. The "Response Times (8/16)" package is included.

All Q.wiki Enterprise customers can book a TAM, provided that resources are available.

We recommend the additional service of a TAM in the following two cases:

• Complex IT infrastructure: The more complex your setup (e.g. browser configurations, AD servers, proxies, load balancers), the more valuable the TAM becomes as direct support for your internal IT team.
• Multi-site use(corporate package): When rolling out Q.wiki to multiple locations, technical challenges often arise. A TAM ensures smooth, efficient implementation.

In the event of an absence, another team member will be available to handle urgent issues. For non-urgent matters, we recommend waiting for your dedicated TAM’s return, as they are most familiar with your system and can resolve issues more efficiently.

The TAM collaboration is intensive and designed for maximum knowledge transfer — that’s why the number of contacts is limited to three. If you'd like to involve more people, the TAM service can be booked multiple times.

Your TAM will help you get the most out of Q.wiki’s built-in configuration options. However, custom code changes or modifications to the source code are not included in the TAM service.

You can discuss new requirements for Q.wiki with your TAM and contribute to the software’s ongoing improvement. However, please note that individual development requests are not prioritized. Their implementation depends on many factors and is ultimately decided by our product management team.