Find Answers in Our FAQ Section

Our FAQ section gives you quick access to answers about Q.wiki’s features, benefits, and use cases. From integration and setup to technical tips and everyday applications — discover everything you need to know about our interactive management software, all in one place.

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FAQ

General questions about Q.wiki

What does Q.wiki cost?
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The price depends on the number of users, your technical setup, and selected add-on modules. Our customer service is included at no extra cost. You can easily configure your individual offer on our rates page

Can I adjust the number of users flexibly?
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Yes! Your company’s key user can add or deactivate users at any time via user management. If you've reached your user limit, you can extend your license in increments of 10 users. Contact our service team to do so.

How secure is Q.wiki Now in terms of data protection and security?
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Your data is hosted on the Google Cloud Platform in Germany (Frankfurt, europe-west3) and Belgium (europe-west1). All data centers are ISO 27001 certified, and we are certified ourselves as well. Learn more in our Data Processing Agreement for Q.wiki Now.

FAQ

Technical questions about Q.wiki

How can I quickly learn the basic functions of Q.wiki?
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Try it out risk-free in our live demo. Our digital assistant, the Q.viking, will guide you step by step through the most important features. Click on the Q.viking icon (bottom left) to start the guided tour.

What is included in the Q.wiki starter package, and what add-ons are available?
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Starter package

The Q.wiki starter package includes key modules such as process management, standard assignment, flowchart editor, as well as the glossary and read receipts. This provides you with everything you need to document your processes in a standards-compliant way and continuously improve them together with your team. Our customer support services are included in the price.

Add-on modules

You can customize your system with additional modules via our Module Generator.

  • Find infos about our service here.
  • Read about our modules here
Does Modell Aachen support the implementation of Q.wiki?
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Yes! Our experienced consultants support your Q.wiki rollout and other interactive management system topics.

  • An overview of our consulting portfolio can be found at here.
How is Q.wiki maintained?
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The maintenance of Q.wiki depends on the variant:

Q.wiki Now!

With Q.wiki Now! you don't have to worry about anything. You will receive updates automatically and free of charge. This means that your system is always equipped with the latest functions.

Q.wiki Enterprise

A new enterprise version is available approximately every two months. If necessary, arrange an individual maintenance appointment so  you can also benefit from the latest features in Enterprise.

Which file types can I include in my process descriptions?
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You can easily upload any file type to Q.wiki.

  • Open edit mode and click on the paper clip in the editor to paste any file into your process description.
Can I print out a process description?
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Yes! The date of printing is automatically added to your document so that you can verify that the document is up to date at a later time.

  • In any process description, click 'More actions' at the top right and then select the 'Print' option.
How do I ensure that my team is aware of important process changes?
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In Q.wiki, you can request read receipts from your teammates.

FAQ

Content and Use Cases

How does Q.wiki support me during certifications?
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In Q.wiki, you control all your relevant standards in a central system. In this way, you always have an overview of which areas of the standard you already cover and where there is still some catching up to do.

  • Detailed information about certifications with Q.wiki can be found at here.
Do I absolutely need support when implementing Q.wiki?
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Q.wiki is intuitive, and the Q.viking provides guidance. Still, we highly recommend consulting support to unlock the system’s full potential.

System-side support

For key users, we recommend a one-day training course in which we provide you with a deeper technical understanding of Q.wiki. This includes, for example, setting up access restrictions and deleting and restoring processes.

Content support

Even the best tool alone doesn’t guarantee a successful and effective management system — it’s the quality of the content that makes the difference. Our experts in interactive management systems are here to support you: Together, we analyze your company’s procedures and processes and document them in a clear, structured way in Q.wiki. And most importantly, we help you create the core of your system: your individual process map.

Can every employee really create and change processes in Q.wiki?
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Yes — that’s what makes Q.wiki an interactive system!Employees can submit change proposals, which only go live after approval.This ensures quality while encouraging participation.

Ready to take the next step?

Do you have any questions or want to learn more?

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