Our customer service team is always here to support you — whether you have questions about using Q.wiki, are facing technical issues, or need general assistance. You can count on our experienced team for fast, personalized help tailored to your needs.
With our reliable service, we help you make the most of Q.wiki in your organization — quickly, professionally, and with practical expertise..
You can reach us from Monday to Friday between 09:00 - 17:00 CET
(excluding national and public holidays in NRW, Germany)
Discover the tailored support and solutions offered by our free customer service.
Book a free update appointment and start using the latest Q.wiki features!
Discover the 5 key benefits of Q.wiki Now! and how easily you can upgrade your system.
Use the Help Widget in the bottom left corner of your Q.wiki Now
For our Q.wiki Enterprise customers, we offer a customized service package tailored precisely to your requirements (additional fees apply).
You can find the most important answers in our FAQ:
To ensure fairness for all customers, our service operates on a first-in, first-out (FIFO) basis. Prioritization is only available with booked response time packages and for the defined issue types included. We appreciate your understanding.
We welcome your ideas and feature suggestions! Please send them to feedback@modell-aachen.de with a detailed description of your request. The more specific you are, the easier it is for our product management team to evaluate your idea.
Simply submit a ticket via the Help Widget in your Q.wiki.
Bug resolution times depend on many factors. For this reason, our service team cannot guarantee a specific timeframe. You will be informed of any fixes in your next ticket update.
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