Founded in 1905, Glas Trösch Holding AG is the largest family-owned glass manufacturing and processing company in Europe, with over 70 locations and approximately 6,000 employees. In 2017, the subsidiary Euroglas became the first site to implement the Q.wiki management system — and has since helped roll it out successfully across the entire group.
Euroglas Germany introduced Q.wiki in 2017 with the goal of creating uniform documentation that would provide real added value for all employees. The aim was to go beyond documentation merely for audit purposes and instead develop process descriptions and work instructions that make everyday work easier.
A central requirement was the active involvement of employees, so that they could help shape documentation and keep it up to date.
As a group with more than 70 sites and 6,000 employees across Europe, redundant documentation was a significant issue. Each site maintained its own system — duplicating efforts, despite overlapping processes. To reduce this redundancy and enable collaboration across locations, the company needed a joint software solution.
Q.wiki offers the perfect mix of group-wide documentation and space for site-specific regulations. Eliminating duplicate work and simplifying onboarding alone promised a significant reduction in workload — a key factor in the decision.
The interactive concept, intuitive usability, and simple approval workflows were also decisive. After Q.wiki was successfully adopted at Euroglas Germany, discussions began for a group-wide rollout in 2018.
A major benefit was the ability to support matrix certifications with Q.wiki. Although central guidelines had always existed, Q.wiki made it significantly easier to distribute, manage, and track compliance with certification-relevant requirements across all locations.
Together with Modell Aachen, we planned a rollout that started with Group headquarters and then expanded to individual sites. The foundation was a central framework of group-wide processes, defined jointly in workshops.
Each site received its own dedicated area in Q.wiki, allowing employees to integrate local requirements within the common structure. Thanks to high self-motivation and strong project communication, Q.wiki quickly became well known and widely accepted throughout the group.
After the initial setup, Modell Aachen trained key users at each site at the beginning of 2020. Our central QM team conducted workshops on process and project management, which quickly filled Q.wiki with valuable content.
Following a train-the-trainer approach, these key users then trained their own teams. To support onboarding, we also held company-wide Q&A sessions — which further accelerated familiarization with the system.
This approach not only minimized external costs, but also ensured that many employees were actively involved from the start. Local ownership of individual processes proved to be a strong motivator — much to the delight of us as project initiators.
Q.wiki’s impact is being felt across the organization — and we have the numbers to prove it:
Logins and Approvals Across All Locations
Each month, our central service center receives around 7,000 accesses to guidelines — covering purchasing, HR, finance, and accounting.
In just the past six months,
These figures confirm that Q.wiki is now a widely accepted and actively used knowledge platform at Glas Trösch. Outdated documentation has been replaced, written procedures now match real-world execution, and shadow documentation is continually eliminated. That’s a major win!
With Q.wiki’s central documentation, we’ve made real progress toward our goal of streamlined matrix certification. For example, we are currently managing around 30 audits within central services. Employees independently maintain and optimize the required documentation during daily operations — significantly reducing effort and increasing value far beyond compliance.
Q.wiki has become our central information platform, giving all employees access to the collective knowledge of the entire group. It serves both cross-site and site-specific needs.
As a growing company, we greatly benefit from how easily new locations can be integrated into the existing system. After the first few rollouts, support from Modell Aachen was rarely needed — giving us incredible flexibility.
By early 2023, just two and a half years after the rollout began, over 40 of our sites were already live on Q.wiki — and the number keeps growing!
“Q.wiki was the ideal introduction to knowledge and process management on a broad basis for us.”
“It is not certificates that carry out the processes successfully — it is the employees. And 86% of the workforce is in our management system every month.”
“In the past, regulatory processes and the like were a necessary evil. Now there is real added value for the workforce.”
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