About HEAD acoustics GmbH
Since 1986, HEAD acoustics has been a trusted partner wherever acoustics, vibration, speech, audio, and sound quality matter. The company is a global leader in the holistic analysis of sound and vibration, and is internationally renowned for its pioneering role in evaluating and optimizing voice and audio quality across communication technologies.
The challenge before Q.wiki
We started our search for a new management system with a major challenge: our complex process landscape was documented in a static manual using Office documents. That setup made it difficult to improve or adapt workflows quickly.
Our goal was clear — to make these complex processes more efficient, more transparent, and easier to manage across the entire organization. We needed a tool that could map our entire process architecture and make it accessible to everyone.
In parallel, we were also preparing for important (re)certifications, including:
Why we chose Q.wiki
Everything we need — process descriptions, work instructions, supporting documents — is now just one click away in Q.wiki. But Q.wiki is far more than a document repository: the system empowers everyone to share their experiences and improvement ideas directly within the platform.
The built-in approval workflow enables guided, structured collaboration — something we’ve never seen in any other management tool.
What we’ve achieved with Q.wiki
Q.wiki has become our central reference point. Because it’s so widely accepted across the company, it’s now our go-to tool for communicating organizational changes. Employees trust it — and rely on it as their main source of truth. As a result, leadership decisions and external requirements are now anchored directly in daily operations.
Q.wiki has also played a key role in supporting our certifications. Alongside ISO 9001, we have:
But it's not the certificates that make processes work — it’s our employees. And that’s exactly what sets this success apart:86% of our workforce actively uses Q.wiki each month — and that’s not just during audit periods, but as an annual average.
“Q.wiki was the ideal starting point for rolling out knowledge and process management across the organization.”
“Regulatory processes used to be a necessary evil. Today, they create real value for our workforce.”
“Thanks to Q.wiki’s interactive approach and ease of use, we’ve built a dynamic, interdisciplinary system that’s embraced by everyone in the company.”
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