About LAKE Solutions AG
LAKE Solutions AG is one of the leading ICT providers in the DACH region. Based in Switzerland, the company delivers tailored IT solutions that combine high-quality products with deep technical expertise — all made possible by its dedicated team.
The Challenge Before Q.wiki
In January 2019, after 18 months of preparation, we achieved ISO 9001 and ISO 27001 certification. But it quickly became clear: managing this many documents made audit preparation and execution both time-consuming and complex.
We needed a tool that could serve as the backbone for both internal and external audits, bring structure to our growing document library, and act as a daily reference point for all employees.
Our existing SharePoint solution was little more than a static archive: documents were printed, completed by hand, then scanned back in. It was clear this inefficient process needed to change.
One major pain point was risk documentation — previously managed in isolated Excel files, separate from our process descriptions.
In addition to establishing an integrated QMS and ISMS, we also wanted to streamline routine tasks such as:
Choosing Q.wiki
Alfred Tena, Head of Sales Administration, first discovered Q.wiki and Modell Aachen GmbH during an online search in 2018. He was immediately intrigued by its clean, intuitive interface — a critical factor for ensuring employee engagement across the company.
What ultimately convinced us: Q.wiki’s ability to make information centrally available, collaboratively editable, and audit-proof.
While it wasn’t the right time to implement back then, Alfred circled back a year later. Once our final questions around auditing and risk management were resolved, we knew: Q.wiki was the right solution for us.
Success with Q.wiki
We rolled out Q.wiki in just seven project days. Four employees were fully trained and became in-house Q.wiki experts and points of contact.
Two key elements ensured early buy-in:
Even during implementation, we saw strong momentum — employees were motivated to share their expertise and co-create the system.
Now, more than two years post-launch, Q.wiki continues to enrich daily work across the organization.
The results speak for themselves:
Q.wiki makes it easy to update documentation and embed agreed changes directly into everyday workflows.
Today, Q.wiki is more than just a compliance tool — it’s the go-to resource for everyday tasks.
How We Use Q.wiki:
We’ve now eliminated the need for Excel-based tracking and siloed systems — more than 15 Q.wiki modules are in regular use.
Sustained Growth in Usage
Q.wiki’s social, wiki-style interface transformed our workforce from passive readers into active contributors. In the second year alone, write activity increased by 74%.
Today, employees regularly update documentation as part of their daily routine — making the system both dynamic and current.
Giving write access has delivered two major benefits:
With 300 write accesses per month on average and a healthy 1:8 write-to-read ratio, we can confidently say: our management system is alive and evolving.
The Bottom Line
Q.wiki has enabled us to build a truly collaborative company wiki — shaped by our employees and embraced across all teams. The contrast to our old setup couldn’t be starker. With this active participation, continuous improvement has become second nature. Audit preparation is now easier than ever — the system is always up to date, and standards are clearly traceable.
In short: managing our knowledge has become second nature.
“Q.wiki was the ideal starting point for rolling out knowledge and process management across the organization.”
“It’s not certificates that make processes successful — it’s our employees. And 86% of them use Q.wiki every month.”
“Regulatory processes used to be a necessary evil. Today, they create real value for our workforce.”
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