WEBER Schraubautomaten GmbH

From Static Documentation to a Living Management System at WEBER

About WEBER Schraubautomaten GmbH

WEBER stands for precision in screwdriving, feeding, and automation solutions. As a partner to leading industrial companies — particularly in the automotive, electronics, and medical technology sectors — WEBER delivers modular system technology from development through to series integration. Our screwdriving and joining systems, intelligent feeders, and connected controls ensure reproducible quality, high process reliability, and seamless traceability.

The starting point – why change was needed

The existing management system fell short of expectations: centrally managed, created by a handful of modeling experts — but hardly relevant in daily business. On the shop floor it was used only sporadically, in administration almost not at all. Best practices never made it back into the model, so there was no operational benefit. Audits created high additional effort with endless questions and email loops. Knowledge transfer stalled, department heads were dissatisfied, and the executive team had little connection to the system. After the 2024 audit, WEBER drew a clear conclusion: time to launch Q.wiki.

Where we stood:

• Usage: Processes were rarely applied — occasionally in production, hardly at all in administration.
• Knowledge flow: Best practices didn’t find their way back into process models.
• Audits: High workload due to outdated content, questions, and email exchanges.
• Consequences: Blocked knowledge transfer, low acceptance, weak connection to management, and little added value.

What we set out to do

• Introduce Q.wiki: Build a collaborative, living management system for everyday use.
• Integrate standards: Combine ISO 27001, TISAX, ISO 14001, and ISO 9001 into one system.
• Align with SAP transformation: Closely synchronize the upcoming ERP rollout with the management system.
• Update processes: Adapt responsibilities, interfaces, and tools after restructuring so processes are easy to find, understand, and apply.

The decision for Q.wiki — transformation into a living management system
WEBER chose Q.wiki as its interactive management system to provide knowledge exactly where it’s needed, actively involve employees, and enable scalability for an integrated system. Key reasons included:

• Decentral knowledge input with central availability
• A uniform, easy-to-understand process structure that encourages participation
• End-to-end risk assessment and project management within the system
• Future-ready features such as AI-supported process documentation and Q.wiki Connect for contextual, on-demand knowledge
• Tangible support for the project “Optimizing Order Throughput”

Implementation – WEBER x Modell Aachen

WEBER introduced Q.wiki in close partnership with Modell Aachen in remarkably short time. Led by project manager Stefan Floßmann, supported by Peter Auer, and backed by strong sponsorship plus an interdisciplinary team of 15 colleagues, the project kicked off on June 6, 2024.

After a compact setup phase with a clear structure, thorough inventory, clarified interfaces, and an introduction to the mechanics of interactive management systems, the official kick-off took place in July 2024. Only eight months later, the system went live.

The project was steered through consistent reporting based on the maturity assurance principle from the automotive world. The team worked LEAN-oriented and by the 80/20 principle: focus on impact over formalities. Q.wiki was given top support priority and significantly accelerated the side project “Optimizing Order Throughput.”

WEBER is proud of both the speed and quality of implementation — but even more of the fact that the system is now firmly embedded in everyday operations.

Success and benefits – measurably alive, tangibly effective

Usage and reach

Q.wiki is actively used and provides quick orientation in daily business. The numbers speak for themselves:

• 307 active users in the last 14 days
• 243 active users in the last 7 days
• 152 active users on measurement day
• 67% of accounts active in the past week
• 84% of employees use Q.wiki monthly

Impact on day-to-day business:

• Shorter response times and faster access to information
• Faster onboarding of new employees
• More accurate and efficient execution of change projects
• Reduced effort in delegating tasks
• Lower error costs
• Replacement of legacy software with reduced training needs
• Significantly less documentation workload and no redundant, contradictory documents

Business case

The effects translate directly into efficiency and quality: faster search, fewer questions, single sources of truth, and clear responsibilities — proven by a strong business case with a 21x return on investment.

Long-term impact – building the foundation for transformation

• Shift from a static, centrally maintained system to a living, interactive management system
• Integrated system for ISO 27001, TISAX, ISO 14001, and ISO 9001 simplifies audits and ensures consistency
• Stronger foundation for the SAP rollout thanks to clear processes, defined interfaces, and fast knowledge access
• Sustainable adaptability through maturity-driven governance

Looking ahead, WEBER is continuing the journey with high momentum: expanding Q.wiki Connect for seamless system integration, strengthening decentralization with AI-supported modules, and pushing continuous LEAN-oriented improvements. Optimizing order throughput remains a top priority.

Conclusion

WEBER flipped the switch: moving away from an unused documentation repository toward a living management system that makes daily work easier. With Q.wiki, a clear project architecture, and strong sponsorship, usage, speed, and quality have all measurably improved — true to the motto: the transformation into a living management system.

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