Dr. Carsten Behrens

Why am I so passionate about management systems and quality? After studying engineering and gaining experience in strategic management at BMW, I earned my doctorate in quality management at RWTH Aachen. There, I developed the principle of interactive management systems — and in 2009, I founded Modell Aachen GmbH. As managing director, my mission is to actively shape the future of management systems. My goal: to fundamentally improve how people collaborate. And I’ve already helped over 1.600 companies do just that.

Dr. Carsten Behrens

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Portrait Dr. Carsten Behrens

Technical article

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Unknown, but effective: what’s behind the Process Structure Matrix?

Your goal in process management: reduce interface losses to an absolute minimum—ideally to zero. That’s why regularly questioning and improving processes systematically isn’t optional. One particularly effective method is the Process Structure Matrix (PSM).

Speech mining — a revolution in process optimization?

Technical article

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Speech Mining — A Revolution in Process Optimization?

Can AI transform process documentation through conversations? A new approach called speech mining could revolutionize the way we model processes—with people at the center.

Carsten's Corner

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Save Quality Management!

Quality management is losing relevance, focus, and value. This article outlines how QM can reclaim its role — by sharpening its purpose and focusing on what really matters: product quality and customer satisfaction.