Find the hidden invisible ROI of your management system
The ROI (Return On Investment) of a quality management system is calculated differently by many companies: Some evaluate audit preparation, maintenance effort, or process errors. Others define the benefit of a management system through criteria such as employee acceptance, search times, or submitted improvement suggestions. It's true, the ROI of a management system depends on the individual company: on its size, process landscape, number of locations, and the maturity of its quality management. And on how knowledge is distributed within it – meaning how much effort is required to keep it current, understandable, and usable.
