Management Consulting

Chain of gears as a symbol for processes

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6 min read

End-to-End Processes: What’s Really Behind Them

"We want to map our end-to-end processes." You’ve likely heard this phrase more and more over the last few years—in meetings with management, process owners, or IT teams. Yet, the meaning of the term varies. Some use "E2E" to refer to the company's entire process management, while others apply it to a single cross-departmental workflow. Many simply drop the buzzword because it’s trendy. That is why, when discussing end-to-end (E2E) processes, it is essential to ensure everyone is on the same page.

Technical article

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8 min read

Find the hidden invisible ROI of your management system

The ROI (Return On Investment) of a quality management system is calculated differently by many companies: Some evaluate audit preparation, maintenance effort, or process errors. Others define the benefit of a management system through criteria such as employee acceptance, search times, or submitted improvement suggestions. It's true, the ROI of a management system depends on the individual company: on its size, process landscape, number of locations, and the maturity of its quality management. And on how knowledge is distributed within it – meaning how much effort is required to keep it current, understandable, and usable.

Rethinking Quality Management Process Highlighter

Technical article

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8 min read

Rethinking Quality Management: What role QM should really play

Quality management exists in every company, always: Wherever products are created, services are rendered, customer requirements are met, and processes are designed, quality is managed. Consciously or unconsciously, systematically or incidentally. The difference, therefore, is not whether a company practices quality management – but how quality management is understood, organized, and lived.

Management Consulting

End-to-End Processes: What’s Really Behind Them

Find the hidden invisible ROI of your management system

Rethinking Quality Management: What role QM should really play

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