CeraCon GmbH

Quality Management with a Human Focus

About CeraCon GmbH
CeraCon GmbH, based in Weikersheim, is a specialized engineering and machinery company that designs, builds, and sells both standardized and custom solutions. The company operates in two key areas:

• The Sealing Systems division develops equipment for component sealing, along with proprietary adhesives and sealants.
• The Thermal Systems division focuses on automated systems for heat treatment and buffering of components.
  Additionally, CeraCon offers contract-based foam sealing services at a second location.

The Challenge Before Q.wiki
Before implementing Q.wiki, our quality and process management faced some major challenges:

• Just one license for process modeling
• Outdated process diagrams
• Manual document control
• Low acceptance of QM requirements

In short, our quality manual had become a graveyard of outdated documents, and our processes were anything but efficient. With ISO 9001 recertification approaching in June 2023, we knew something had to change — and we were ready to act.

Why We Chose Q.wiki
Our goal was clear: decentralize quality management and put people at the center of the system.
We wanted a solution that would:

• Actively involve employees in creating and maintaining processes
• Build a shared knowledge base that’s easy to navigate and genuinely helpful
• Meet all requirements for modern quality management
• Support us during recertification

Q.wiki offered the perfect mix: a user-friendly wiki interface with word processor-like functionality that made it accessible to everyone — a major win. What truly sealed the deal was the hands-on support from our Modell Aachen consultant, who gave us a realistic and motivating roadmap to success with Q.wiki.

Success with Q.wiki
Q.wiki has helped foster a new work culture at CeraCon:

• Responsibility for process documentation is now shared across the organization
• Our process landscape evolves constantly — the system is truly “alive”
• Company goals and strategies are now transparently documented and widely read

In 2023 alone, the strategy page had over 500 visits — a clear indicator of relevance and engagement.

*A strong system averages 10–100 page views per employee per month

A System That’s Become Part of Our Culture
Starting from scratch with a fully interactive management system wasn’t easy — and it sparked many discussions. But it was absolutely worth it:

• We created a standards database that laid the groundwork for a successful IMS recertification
• During the audit, employees confidently accessed and explained processes on their own
• Cross-department communication has significantly improved thanks to clearly defined interfaces and responsibilities
• Our integrated glossary ensures everyone understands the same terminology
• Our knowledge module supports daily work with helpful guidance on various software tools
• Our process documentation is now impressively accurate and up to date

Q.wiki hasn’t just helped us streamline and automate document management. With its powerful search features and read receipts, it’s greatly improved internal communication and knowledge sharing. More than just software, Q.wiki has become part of our company’s DNA.