About Schweitzer-Chemie GmbH
True to its motto “Water is our life,” Schweitzer-Chemie GmbH has been delivering reliable, holistic solutions for water treatment since 2001. This medium-sized company combines technical and chemical expertise with hands-on service to ensure its customers’ systems run efficiently and dependably.
The Challenge Before Q.wiki
Before 2019, our documentation — and the documents themselves — were scattered across various storage locations. Some were kept centrally, but many were hidden on local drives within individual departments. Our management handbook wasn’t process-oriented; it was structured by topic.
This made it difficult to locate critical information, led to duplicated content, and created unclear responsibilities at the interfaces between departments.
Over time, it became clear we needed a more systematic way to manage our growing volume of information. We aimed to consolidate all rules and documentation into one central, easy-to-maintain location — and we had a clear goal in mind:
We wanted to move away from siloed, departmental thinking and instead foster cross-functional process thinking, with clearly defined handoffs between teams.
Choosing Q.wiki
In our search for a new management system, we wanted something innovative, but also intuitive to use — and Q.wiki delivered on every front.
The familiar “Wikipedia-like” design and full-text search made it incredibly easy to find information using the right keywords. Just as important: Q.wiki gave us exactly what we needed to visualize and document our processes in a clear, structured way.
Another major benefit: the outstanding support from the young, dynamic team at Modell Aachen. Their consultants tailored the system to our specific needs, supporting both the technical implementation and the organizational change — a key success factor in establishing a living, user-driven system.
Success with Q.wiki
We began by documenting our core processes, work instructions, and other important content in Q.wiki — and gradually expanded the system step by step.
Today, we use our interactive management system successfully for:
The greatest value Q.wiki has delivered: all our documentation is now centralized and process-oriented. Everything is interconnected — so we can quickly find the right process description, including cross-departmental interfaces. The simple approval workflow makes it easy to keep our documentation current and flexible — always up to date and audit-ready. On top of that, Modell Aachen continues to offer valuable outside perspective, helping us continually optimize and streamline our processes.
“Q.wiki was the ideal starting point for rolling out knowledge and process management across the organization.”
“It’s not certificates that make processes successful — it’s our employees. And 86% of them use Q.wiki every month.”
“Regulatory processes used to be a necessary evil. Today, they create real value for our workforce.”
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