About SKZ – The Plastics Center
Since 1961, SKZ has been a trusted partner to the plastics industry. Headquartered in Würzburg, with five additional locations across Germany, SKZ provides a wide range of services — from applied research and employee training to testing and certification of plastic products and management systems.
The Challenge Before Q.wiki
Our education department had been operating under an ISO 9001-certified management system since 1999. However, the system was almost entirely based on Word and Excel documents stored in a traditional folder structure on our servers.
In 2015, we decided to take a big step forward: We aimed to merge our education and research departments and create a shared quality management system — one that would be certified for both areas.
This presented a significant challenge: bringing together two fundamentally different fields under one digital management system.
Why We Chose Q.wiki
We were looking for a lean and intuitive platform that would make documentation easy to maintain and accessible to everyone.
Q.wiki won us over with:
These features made it possible for us to involve many employees while maintaining audit readiness.
Success with Q.wiki
Today, all 450 SKZ employees have access to Q.wiki. Since early 2020, we’ve used the interactive system to document not only processes from our education and research departments, but also key procedures from IT, Marketing, and HR.
We're now exploring the possibility of rolling Q.wiki out to other companies within the SKZ network.
The new management system has proven especially effective in the following areas:
With Q.wiki, we successfully renewed our ISO 9001 certification for the research department and passed the AZAV audit (Accreditation and Approval Ordinance for Employment Promotion) on the first attempt.
AZAV certification is particularly demanding, as it governs the eligibility of public funding for training programs and requires comprehensive, well-documented compliance. Thanks to Q.wiki’s clear structure, version control, and active user engagement, we met these standards with confidence.
A Clear Win for Certification and Collaboration
Auditors were particularly impressed by Q.wiki’s:
Most of all, they noted the high level of employee participation in the system — a testament to Q.wiki’s intuitive design and value in daily operations.
“Q.wiki was the ideal starting point for rolling out knowledge and process management across the organization.”
“It’s not certificates that make processes successful — it’s our employees. And 86% of them use Q.wiki every month.”
“Regulatory processes used to be a necessary evil. Today, they create real value for our workforce.”
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