Since 1961, SKZ has been a competent partner for the entire plastics industry. At its headquarters in Würzburg and at five other locations across Germany, the Plastics Center offers services related to research, education and training, testing and monitoring of plastic products, and certification of management systems.
Since 1999, our education department has operated under an ISO 9001-certified management system. However, the system was based almost entirely on Word and Excel documents, organized within a classic folder structure on our server.
In 2015, we made the decision to merge the areas of education and research and to introduce a joint quality management system that would also be certified in the research department.
The major challenge: uniting the two very different worlds of research and education in a single, digital management system.
We were looking for a lean, intuitive software solution for our new management system. It was particularly important to us that the system be:
This led us to choose Q.wiki.
We were especially impressed by:
Today, all 450 SKZ employees have access to Q.wiki.
Since early 2020, not only have our research and training processes been documented in the interactive management system, but also key information from central departments like IT, Marketing, and Human Resources.
Looking ahead, we’re considering rolling out Q.wiki to additional SKZ companies as well.
The new management system has proven especially valuable for us in the following areas:
In addition to successfully renewing our ISO 9001 certification for the research department, we also passed the AZAV audit (Accreditation and Approval Ordinance for Employment Promotion) on the first try — with the help of Q.wiki.
AZAV certifications are highly complex, since they ensure public funding for training measures and require comprehensive documentation of compliance. With Q.wiki, we were able to meet these demands confidently and successfully.
Our clear, transparent management system, complete with traceable version histories, structured protocol and risk management, and the high engagement levels in the system, greatly impressed the auditors. In particular, the audit and action management features in Q.wiki were positively highlighted.
“Q.wiki was the ideal introduction to knowledge and process management on a broad basis for us.”
“It is not certificates that carry out the processes successfully — it is the employees. And 86% of the workforce is in our management system every month.”
“In the past, regulatory processes and the like were a necessary evil. Now there is real added value for the workforce.”
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