Zettl GmbH

One Unified System for Four Divisions

About Zettl Group
The Zettl Group brings together four business areas under one roof: Automotive, Interior, Meditec, and IT Systems. For over 30 years, global players in the automotive industry have relied on this Bavarian company’s expertise — from development to quality management.

The Challenge Before Q.wiki
As a multi-sector company — from mask manufacturing to technical services for the automotive industry — Zettl operates with a range of distinct, independent core processes. These are supported by shared administrative and management functions. At the same time, we must meet a variety of regulatory requirements, especially in highly regulated fields like medical technology. For instance, we’re currently preparing for ISO 9001 certification. Our goal: to unify all departments under a single, integrated management system.

Our previous system, which used eight different document types, led to a host of issues:

• Complicated document control
• Time-consuming maintenance
• Outdated and redundant documentation
  The result: minimal operational value for both employees and the company.

Why We Chose Q.wiki
We needed a solution that could:

• Represent our four business areas within a single cohesive system
• Support a wide range of certifications
• Deliver daily value for employees — not just satisfy auditors

Q.wiki met all of these requirements and more:

• As a central knowledge platform, it simplifies onboarding and strengthens process continuity
• Process responsibilities are clearly assigned, boosting accountability
• Cross-functional collaboration is enhanced by linking upstream and downstream workflows
• The interface is intuitive and user-friendly, enabling employees to suggest and implement improvements
• A streamlined approval workflow supports agile process optimization
• The optional module generator allowed us to digitize previously paper-based workflows independently

Success with Q.wiki

1. Cross-Departmental Collaboration Through a Unified Structure
Our biggest challenge — representing four very different business units in a single system — was solved effectively through Q.wiki’s customizable metadata, smart filters, and powerful search features. Relevant process knowledge is now just a few clicks away.

From the outset, our decentralized documentation approach paid off: even during the implementation phase, over half of the content was created by employees outside the project team. This high level of participation laid the foundation for long-term engagement and cultural change — from outdated silos to process-oriented thinking.

2. A Structured and Successful Project Launch
Guided by Modell Aachen’s clear project recommendations, we followed a well-structured rollout plan. Content was collected collaboratively, and by the time of the official launch, over 60% of our pages were already live.

The results:

• A short implementation phase
• A twofold increase in documented work instructions (from 95 to nearly 200 within three months)
• A seamless transition to the new system

3. A Valuable Everyday Tool
Just weeks after going live, Q.wiki was already streamlining operations:

• Approval workflows dropped from 110 to just 35 per week
• User activity diversified — with Q.wiki modules quickly accounting for 40% of all system use

Clear proof that Q.wiki had become a daily go-to for our employees.

Performance Highlights:

• 75% of users are active on a regular basis
• 35 individuals are responsible for maintaining processes
• 1,800 monthly updates
• 11 modules in regular use
• Up to 23,000 monthly page views

4. Easier Certifications Through Integrated Standards
Mapping all divisions in one system means certification preparation is now significantly easier. With continuously updated content and integrated standard assignments, we no longer face last-minute audit rushes — dramatically reducing time and effort.

5. Enhanced Collaboration Across Teams
Beyond audit readiness, Q.wiki has become our single source of truth for process-related knowledge. Its structured, process-oriented approach enables smoother collaboration between teams — creating tangible value for everyone involved.

6. A Complete Management System with Modular Power
With its broad range of modules and no-code digitization capabilities, Q.wiki allowed us to digitize a wide variety of processes efficiently. We now use Q.wiki for:

• Complaints – Transparent documentation and tracking of feedback
• Risk Management – Directly integrated within our process landscape
• Returns – Structured workflows for returned goods
• Audits – Planning, execution, and follow-up in one place
• Supplier Audits & Evaluation – Ensures customer satisfaction beyond internal teams
• 5A Audits – Systematic improvements to workplace environments
• Meeting Minutes – Clear, structured communication and decision tracking

Conclusion
In just 11 months, Q.wiki has become the backbone of our management system. With real employee participation, rapid implementation, and daily operational value, Q.wiki helps us meet both regulatory and organizational goals — while driving continuous improvement across all business units.