An interactive management system thrives when all users actively participate and contribute their knowledge. We know that after the introductory phase of Q.wiki, the most important thing is to keep it up to date and integrate the new management system into everyday work. To help you succeed, we have 5 tips to help you use Q.wiki efficiently and make it an integral part of your everyday work.
1. Record results
Sounds obvious, but it often becomes a stumbling block when using the new management system: Record every result in Q.wiki. Capture decisions and project results in Q.wiki right from the start, so you can effectively incorporate them into your organization's processes. Whether it's a brief agreement at the coffee machine or a meeting, ask yourself and your team the question "What process description does this relate to?" and update it accordingly. That way, the agreed-upon outcome can be effectively communicated and implemented.
2. Bring the various interfaces together at one table
The biggest weaknesses in processes are interfaces. Where a handover takes place, errors occur most frequently and information is lost. To avoid this, experience has shown that it helps to define clear handover points. Therefore our tip: Break out of the individual sub-processes and bring the roles "left and right of the interface" together at one table. In this way, those involved in the process can define clear handover points. In practice, it is advisable to use a concrete process execution as an example. Don't forget: Record improvement potentials and helpful hints directly in terms of continuous improvement.
3. Conduct micro process audits
Select a process description in the team and review it together - is everything correct and up-to-date? Tip: One person talks through the process, all others silently comment on the process description . The person responsible for the process then summarizes the results and adjusts the description if necessary. Every few weeks, take a team-relevant process and put it on the test. A useful side effect of updating is the training effect that occurs with the participants.
4. Process-oriented auditing
The following also applies to internal audits: Break down silos in the company and look at the entire process rather than the individual departments. Conduct your audits in a process-oriented manner in order to audit as closely as possible to the working reality. Pay particular attention to the process steps that are critical to success and to handovers between different process roles. This is where our lightweight audit application can support you.
5. Use every proposed change to put your Q.wiki processes to the test
- For many, this is an adjustment at the beginning, but it pays off: All employees should incorporate changes directly into Q.wiki during a meeting. A process step is now performed by a different person? Noted. There is a new Word template? Updated.
- Processes are carried out as described in Q.wiki and still problems occur? Adjust the process description directly so that your colleagues can follow it.
- The process description in Q.wiki is correct, but your employees do not use it in their daily work and problems arise? Time for a training - create awareness for the process description in Q.wiki and provide relief in everyday work.
For a living management system based on wiki
There are many small steps that your employees will quickly internalize and from which the entire company will benefit in the long run!
Are you still looking for the right software for your wiki-based management system? Make your processes more efficient and your company more up-to-date - with the interactive management software Q.wiki!