Our team of authors provides you with practical insights on the topics of quality management, management systems and process management.
The central question: How do we ensure that documented processes are actually put into practice? The short answer: with a management system that delivers real, perceived value in the midst of a busy workday. Because that’s how we operate — the perceived benefit has to outweigh the perceived effort. That’s when people actively engage. That’s when they spread the word with enthusiasm. As a consultant, I’m passionate about embedding this mindset deeply within organizations.
Fabian Kröppel
I’m convinced that knowledge becomes more valuable when it’s shared. When bright minds come together and combine their expertise in a process, it’s not just individuals who benefit — the entire company does. That’s why I’m part of the sales and marketing team: to help even more organizations discover the value of this participatory approach.
Eleonora Blem
Why am I so passionate about management systems and quality? After studying engineering and gaining experience in strategic management at BMW, I earned my doctorate in quality management at RWTH Aachen. There, I developed the principle of interactive management systems — and in 2009, I founded Modell Aachen GmbH. As managing director, my mission is to actively shape the future of management systems. My goal: to fundamentally improve how people collaborate. And I’ve already helped over 1.600 companies do just that.
Dr. Carsten Behrens
I’m impressed by the value that interactive management systems bring to organizations. I enjoy guiding companies on their journey toward participatory process structures — because I have a strong belief in people. As CEO at Modell Aachen, I focus on establishing fast, value-creating processes for our customers — and eliminating those that don’t deliver.
Vincent Fischer
A genuine user of an interactive management system — and I was convinced. Why are there still companies without an (interactive) management system? It's a mystery to me. As a content editor at Modell Aachen, I'm passionate about changing that and spreading our message: Quality management is a team effort!
Astrid Rehahn
As a management consultant, I’m passionate about fostering process-oriented thinking and unlocking the potential of participative corporate management. Sustainable organizational development depends on effective knowledge management and empowering employees. That’s why I place great value on taking a holistic view of transformation processes within organizations.
Sven Schneider
One question drives me in everyday working life: Why do so many companies struggle to retain and share employee knowledge? Most organizations have a wealth of expertise — but it often stays locked in people’s heads instead of being made accessible to everyone. Sometimes because it’s neither encouraged nor expected; sometimes because “exclusive knowledge makes me important.” But I firmly believe that organizations can only succeed in the long run if they inspire their people to grow their knowledge together. That takes smart, practical solutions — and I’m passionate about promoting this idea every single day.
Lennart Blauschke
Als Managementberater gestalte ich mit meinen Kunden starke Organisationen, die Menschen in den Mittelpunkt stellen und Potenziale optimal entfalten. Dabei motiviere ich Teams, über gewohnte Pfade hinauszudenken und eine Kultur der Innovation zu fördern. Gemeinsam bauen wir Arbeitsumgebungen auf, die durch Vertrauen, authentische Führung und kontinuierliche Weiterentwicklung außergewöhnliche Ergebnisse erzielen.
Thassilo Link
As part of the IT Services team and responsible for the Information Security Management System, I place great importance on sharing knowledge securely and efficiently. My focus is on developing processes that promote knowledge exchange across the company while maintaining a high level of security. To me, open and shared knowledge is the foundation of effective collaboration and innovative solutions. My goal is to create pragmatic approaches that enhance the day-to-day use of information and unlock the full potential of our collective knowledge.
Christoph Kutz
What truly motivates us? Research shows it's three things: autonomy, a sense of competence, and social connection. We’re most engaged when we’re directly involved, able to contribute ideas, and help shape our environment. Traditional management systems often fail to meet these needs — which is why many teams lack the motivation to engage with their processes. That’s why I believe in the power of interactive management systems: they empower people to shape how they work. As an Awareness Manager, I share our vision of participation on LinkedIn and advocate for a new way of working — one that puts people at the center.
Regina Haar
For me, cross-functional collaboration and the active involvement of employees in shaping processes are essential drivers of business success. My goal is to help organizations build interactive management systems that seamlessly integrate real-life processes and company knowledge — while fostering human creativity and collaboration. As a consultant, I design structures that make day-to-day work more efficient, improve knowledge sharing within and across teams, and create space for continuous innovation.
Simon Koch
Optimally aligning people and processes is my passion. My goal is to design management systems that maximize business success — while also boosting employee satisfaction. It’s not just about the systems themselves, but about rethinking and reshaping entire organizational structures in a holistic way, supported by the right software. Helping my clients create exactly these kinds of systems is what drives me every day.
Peter Auer
Business processes are the backbone of every company and have a daily impact on overall success. In my experience observing sales teams at other companies, process information is rarely used in sales. In fact, sales is often seen as the natural enemy of process documentation — with arguments like “every customer is unique,” “this can’t be standardized,” or “I’ve always done it this way.” I believe that’s a mistake. Sharing best practices in sales has a lasting, positive effect on a company’s overall sales performance. I’m driven by the challenge of turning knowledge and best practices into tangible, everyday value — both for the sales process and across all business operations.
Burkhard Wolkewitz
As a management systems consultant, I’m passionate about raising awareness for process-oriented thinking and unlocking the potential of participatory corporate management. A key focus of my work is implementing interactive, collaborative, and human-centered management systems. What excites me most is being able to spark the right momentum to sustainably improve the everyday working lives of people across all levels of an organization.
Janick Diercks
I'm always impressed by what becomes possible when people work together toward a common goal. I love bringing experts together and helping them create something truly exceptional. With our Q.wiki software, we do exactly that in our clients' process management — and as a product manager, I make sure Q.wiki keeps evolving for the better.
Rico (Kraft) Wilmink
What if you had the perfect cheat sheet at hand for nearly every question in your daily work — something you could glance at quickly and instantly know what to do? That’s exactly what an interactive management system can offer your company. As part of the consulting team at Modell Aachen, I help organizations establish active, efficient, and continuously improving process management.
Max Billotet
David is my name, and content is my game. I thrive on the creative process and enjoy crafting engaging content that makes people think. At Modell Aachen, I get to do exactly that as part of the marketing team. My goal is to raise awareness of the power of participatory leadership and active knowledge sharing — both of which become reality through an interactive management system.
David W. Weaver
.avif)
I firmly believe that a well-designed and effectively implemented management system is the foundation for long-term business success. Only through active exchange of processes and knowledge can an organization continuously adapt, grow, and reinvent itself. But for this to happen, the management system must offer real added value in day-to-day operations. What does such a system look like? Where are the pitfalls, and what should you watch out for? The answers are as individual as each company. That’s why, in my daily work, I see myself primarily as a sparring partner — guiding my clients on their journey toward a customized, practical solution.
Jonas Basten
As a management consultant, I support companies in unlocking the implicit knowledge within their organization. Every employee contributes to the company’s story — shaping it through their expertise, ideas, lessons learned, and personal experiences. Business processes are one of the most powerful levers for this kind of development. Interactive management systems give both employees and organizations the right tools to actively and consciously steer this continuous transformation.
Holger Doering
I’m Tim Grafenhorst, a passionate process management consultant with a clear mission: bringing documented processes to life. During my time in quality at Hilti AG, I saw firsthand how documentation is often met with skepticism across the company. That’s why I’ve made it my goal to challenge outdated assumptions and instead focus on the real economic value of process clarity — through well-defined interfaces and documentation that actually serves as a useful reference. What I especially enjoy is designing processes even in areas like sales — because the right structures empower both teams and the wider organization to work more effectively.
Tim Grafenhorst
.avif)
Benedikt Sommerhoff leads the Quality and Innovation division at DGQ. He observes, analyzes, and interprets paradigm shifts and trends in society and the economy, focusing on their implications for quality and sustainability management. Together with experts from DGQ’s network of practitioners and academics, he develops, pilots, and teaches innovative concepts and methods. Since mid-2024, he has also served as editor of the trade journal QZ published by Hanser Verlag. Sommerhoff studied mechanical engineering with a focus on quality assurance at RWTH Aachen. He began his professional career as a quality engineer for an automotive supplier and has held both specialist and leadership roles at DGQ for over 25 years. In parallel, he earned his doctorate at the University of Wuppertal on the topic of “The Transformation of the Quality Manager’s Professional Profile.”
Benedikt Sommerhoff
As a management consultant, my goal is to inspire people about the value of participatory process management in modern corporate leadership. Implementing effective knowledge management and empowering employees are essential pillars for future-ready organizational development. I'm especially passionate about the opportunities process management offers for digitizing workflows. Promoting this mindset is what motivates me every single day.
Marco Kaster
“Quality is not an accident, but the result of functioning business processes” — this motto convinced me to join my previous employer. My own credo: Every activity in life and nature follows a process — and can be described. When applied regularly, this leads to continuous improvement of the individual, the process, and the outcome. Because I’m good at recognizing and shaping these processes, I want to support others in using them effectively. Just imagine living in a world where everything simply works.
Andreas GREB
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